Return & Refund Policy

1. Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund under the conditions outlined below. Please read each section carefully to understand your rights and our responsibilities.

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2. Cancellation Policy

Orders may be canceled within 12 hours of purchase. After this window, your order may already be in processing or shipping stages, and cancellations may no longer be possible. If you need to make a change or cancel your order, please contact our customer service as soon as possible with your order number.

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3. Returns and Refunds

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Returns must be initiated within 14 days of delivery.
We reserve the right to deny any return that does not meet these requirements. Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within a certain number of days.

Please note: Return shipping costs are the responsibility of the customer and are non-refundable.

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4. Damaged Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. Include photos of the product and packaging so we can assess the issue. We will offer a replacement or a full refund depending on the situation. Claims submitted after 7 days may not be eligible for compensation.

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5. Shipping and Delivery

We are not responsible for delays caused by carriers, incorrect addresses provided by the customer, or customs clearance issues. Shipping fees are non-refundable. If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for additional shipping charges to resend the item.

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6. Fraud Prevention

To protect our customers and business, all orders are subject to verification and security checks. We reserve the right to cancel and refund any order that is flagged as suspicious or potentially fraudulent. In some cases, we may request additional identification or confirmation before processing the order.